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About Us – ScalexStudio
Welcome to ScalexStudio, a creative wing of Dynamic Advanced Solution Engineering Labs, where precision engineering meets artistic passion.
At ScalexStudio, we specialize in miniature 3D-printed accessories designed mainly for 1:64 scale model cars, dioramas, and display setups. Using advanced FDM and SLS 3D printing technologies, we transform digital designs into high-detail, realistic miniatures that bring your scale-model scenes to life.
Our story began with a simple hobby — collecting 1:64 scale cars. What started as a personal passion project quickly turned into a full-fledged brand when fellow collectors showed interest in our creations. After posting a few designs online, the response was overwhelming — and that’s how ScalexStudio was born.
We aim to become India’s leading brand for scale-model accessories, providing enthusiasts and collectors with innovative, high-quality, and precisely engineered miniature parts. Every product we create reflects our commitment to craftsmanship, creativity, and community.
Our operations are currently based in Dhakoli, Punjab, near Panchkula, Haryana, and we’re planning to expand our setup to Panchkula soon.
ScalexStudio is a trade name owned and operated by Dynamic Advanced Solution Engineering Labs, registered under Udyam, Government of India. All payments and transactions are processed securely under this parent entity.
🔗 Website: www.scalexstudio.in
Contact Us
Get in Touch with Us
Thank you for your interest in ScalexStudio — a creative brand operated under Dynamic Advanced Solution Engineering Labs.
We value your questions, feedback, and collaboration ideas. Whether you’re a customer, partner, or enthusiast, feel free to reach out to us through the following contact channels.
Official Contact Information
Business / Brand Name:
ScalexStudio
(A division of Dynamic Advanced Solution Engineering Labs)
Registered Entity:
Dynamic Advanced Solution Engineering Labs
Registered under Udyam, Government of India
Address:
13, Dee Ess Estate,
Dhakoli, Old Ambala-Kalka Highway,
Zirakpur – 140603, Punjab, India
Contact Number:
📱 +91-9056388991 (WhatsApp messages only)
Email:
📧 info@scalexstudio.in
Operational Hours:
We operate 24×7 for online orders and support.
Please note that visitors are not allowed without prior appointment. In-person meetings can be scheduled in advance if required.
Business Relationship and Legal Entity
ScalexStudio is the trade name and customer-facing brand owned and operated by Dynamic Advanced Solution Engineering Labs.
All business transactions, invoicing, and payments on www.scalexstudio.in are processed securely under the legal entity Dynamic Advanced Solution Engineering Labs.
Refund & Cancellation Policy
Introduction
This Refund & Cancellation Policy applies to all purchases made through www.scalexstudio.in (“Website”), operated under the brand name ScalexStudio, owned and managed by Dynamic Advanced Solution Engineering Labs.
By placing an order on this website, you acknowledge and agree to the terms stated below.
Order Processing and Fulfilment
All products offered by ScalexStudio are produced and dispatched after a detailed quality inspection process. We ensure that every item shipped is carefully packed and in perfect condition at the time of dispatch.
Processing time for orders is typically 4–5 working days, after which shipping is carried out across India through our trusted logistics partners. Please note that Cash on Delivery (COD) is not available, and all orders must be prepaid.
Order Cancellation Policy
Once an order has been successfully placed and paid for, cancellations are not permitted under any circumstances.
This policy exists because each order undergoes immediate processing and scheduling for dispatch upon confirmation.
Refund Policy
ScalexStudio does not offer refunds for any orders once payment has been completed. All sales made through our website are final and non-refundable.
Refunds will only be considered if a paid order cannot be fulfilled by us due to unforeseen circumstances, in which case the customer will be contacted directly by our support team.
Replacement Policy
Replacements are applicable only in cases where the product received is damaged during transit or an incorrect item has been delivered.
To qualify for a replacement, customers must:
- Provide a clear unboxing video showing the condition of the package at the time of opening.
- Notify us via email at info@scalexstudio.in within 48 hours of delivery.
Once verified, a replacement will be processed and shipped at no additional cost. No monetary refund will be issued in such cases.
Shipping Costs for Returns or Replacements
In cases where a replacement is approved due to our error or a product being damaged in transit, ScalexStudio will bear the cost of shipping the replacement product.
If the issue arises due to any other reason, the customer may be responsible for the return shipping costs.
Customer Support
For all queries related to orders, replacements, or product issues, please reach out to:
📧 info@scalexstudio.in
📱 +91-9056388991 (WhatsApp messages only)
Legal Entity Information
ScalexStudio is a trade name owned and operated by Dynamic Advanced Solution Engineering Labs, registered under Udyam, Government of India.
All transactions and financial settlements are processed under Dynamic Advanced Solution Engineering Labs.
Terms & Conditions
Last Updated: 10th October 2025
Welcome to ScalexStudio (“we”, “our”, “us”) — a trade name of Dynamic Advanced Solution Engineering Labs. These Terms & Conditions (“Terms”) govern your use of the website www.scalexstudio.in (the “Website”) and your purchase of products from us. By placing an order or using this site, you agree to abide by these Terms.
1. Business Identity & Legal Entity
- Brand / Trade Name: ScalexStudio
- Legal / Registered Entity: Dynamic Advanced Solution Engineering Labs, registered under Udyam, India
- All payments, invoices, and interactions are under Dynamic Advanced Solution Engineering Labs, even though products and branding are under ScalexStudio.
2. Acceptance of Terms
By accessing, browsing, or purchasing from the Website, you accept and agree to these Terms in full. If you do not agree, please do not use the Website or place orders.
3. Products & Orders
- Products are offered for sale across India (all pin codes)
- We only accept prepaid orders — Cash on Delivery (COD) is not available.
- Once an order is placed and paid, it is processed; cancellations are not permitted once payment is confirmed.
- The processing time for orders is approximately 4–5 working days.
- We strive to keep inventory available.
4. No Refunds; Replacement for Damaged / Incorrect Items Only
- Refunds are not offered for any reason after order payment (all sales are final).
- Replacements are considered only if the product delivered is damaged in transit or an incorrect item is delivered.
- To qualify for replacement, you must provide a clear unboxing video showing the package and its condition.
- You must notify us within 48 hours of delivery via email (or as per contact instructions) for replacement claims.
- After validation, we will dispatch a replacement at no extra cost to you.
- Shipping cost for the replacement will be borne by us only if the issue is due to our error or damage.
5. Pricing, Payments & Taxes
- Prices listed on the Website are in Indian Rupees (INR) and inclusive/exclusive of taxes as per display (specify how you show prices).
- You are responsible for any applicable Goods & Services Tax (GST) or other taxes, as applicable by law.
- Payment methods accepted include net banking, credit/debit card, UPI, etc.
- All payments are processed securely through the payment gateway under Dynamic Advanced Solution Engineering Labs.
6. Shipping & Delivery
- We ship across all pin codes in India using trusted courier partners.
- Delivery timelines depend on your location and courier, and are additional to processing time (4–5 days).
- We are not responsible for delays caused by courier, postal services, natural events, or local disruptions.
- Title and risk of loss transfer to you once the product is handed over to the courier.
7. Intellectual Property
- All designs, 3D models, images, logos, and content on the Website or in products are our property or correctly licensed.
- You agree not to copy, reproduce, distribute, publicly display or create derivative works of our intellectual property without express permission.
8. Limitation of Liability
- Our liability shall be limited to the purchase price of the product.
- We shall not be liable for any indirect, incidental, consequential, or punitive damages.
- We do not guarantee fitness of products for any specific purpose beyond their stated function.
- Please note: miniature components are collectibles / display items, not toys for children; user discretion is advised.
9. Indemnity
You agree to indemnify, defend, and hold us harmless from any claims, liabilities, damages, and expenses arising from your violation of these Terms or misuse of the Website or products.
10. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Punjab, India (specifically S.A.S. Nagar / Zirakpur, Punjab). Any disputes shall be subject to the exclusive jurisdiction of courts in S.A.S. Nagar (Mohali), Punjab (or nearest competent court).
11. Changes to Terms
We reserve the right to modify or revise these Terms at any time. Revised Terms will be posted on the Website with an updated “Last Updated” date. Continued use constitutes acceptance of changes.
Privacy Policy
Effective Date:10th October 2025
Website: www.scalexstudio.in
1. Introduction
This Privacy Policy outlines how ScalexStudio, a trade name owned and operated by Dynamic Advanced Solution Engineering Labs (“we”, “our”, or “us”), collects, uses, protects, and discloses information obtained from users (“you” or “your”) of the website www.scalexstudio.in (“Website”).
We are committed to safeguarding your personal information and ensuring your privacy is protected in compliance with applicable Indian data protection laws.
By accessing our Website and using our services, you agree to this Privacy Policy.
2. Information We Collect
We collect the following types of information to provide and improve our services:
a) Personal Information
When you make a purchase or register an account, we may collect:
- Full name
- Billing and shipping address
- Email address
- Contact number
- Payment information (processed securely by our payment gateway provider)
b) Non-Personal Information
We may automatically collect certain non-identifiable information when you visit our website, such as:
- Browser type and version
- Device type and operating system
- IP address
- Referring and exit pages
- Cookies and usage data
This information helps us analyze trends, administer the site, and improve user experience.
3. Use of Information
We use the collected information for the following purposes:
- To process and fulfill your orders
- To send order confirmations, shipping updates, and customer service responses
- To improve our website, products, and services
- To comply with legal and regulatory requirements
- To detect and prevent fraudulent transactions
- To communicate with you regarding offers, updates, or relevant information (if you have opted in)
4. Payment and Data Security
All online payments are securely processed through our authorized payment gateway provider (CCAvenue / Razorpay / etc., as applicable).
We do not store or have access to your complete payment information, such as card numbers or banking passwords. These are handled directly by the payment gateway under their own secure, PCI-DSS–compliant environment.
Our website uses SSL encryption (https) to protect your data during transmission.
5. Cookies
Our website uses cookies to enhance user experience and facilitate basic functions such as remembering your cart and login preferences.
You may choose to disable cookies through your browser settings, but some parts of the website may not function properly if you do so.
6. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties.
We may share data only with:
- Service providers involved in order fulfillment, delivery, or payment processing
- Legal authorities, if required by law, court order, or government regulation
All such third parties are bound by confidentiality and data protection obligations.
7. Data Retention
- We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Rights
You have the right to:
- Access or request a copy of your personal information held by us
- Request correction or deletion of inaccurate data (subject to legal and transactional requirements)
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at info@scalexstudio.in
9. Third-Party Links
Our Website may contain links to third-party websites or tools. We are not responsible for the privacy practices, content, or terms of these external sites. We encourage you to review their policies independently.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a new “Effective Date.” Continued use of the Website implies acceptance of the revised policy.
11. Contact Information
If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:
ScalexStudio / Dynamic Advanced Solution Engineering Labs
📧 info@scalexstudio.in
📱 +91-9056388991 (WhatsApp messages only)
📍 13, Dee Ess Estate, Dhakoli, Old Ambala-Kalka Highway, Zirakpur, Punjab – 140603
Delivery & Shipping Policy
Effective Date: 10th October 2025
Website: www.scalexstudio.in
1. Introduction
This Delivery & Shipping Policy outlines the terms and conditions under which products ordered from ScalexStudio are processed, packaged, and shipped to customers across India.
ScalexStudio is a trade name owned and operated by Dynamic Advanced Solution Engineering Labs, registered under Udyam, Government of India.
2. Service Coverage
We currently ship to all deliverable pin codes across India through reliable and recognized courier partners.
We do not provide international shipping at this time.
3. Order Processing Time
- All orders are processed and packed within 4–5 working days from the date of order confirmation and payment.
- Orders received on weekends or public holidays will be processed on the next working day.
- Customers will receive a confirmation email or message once their order has been dispatched, along with tracking details.
4. Delivery Timelines
Delivery time depends on the destination pin code and courier partner service availability. On average:
- Metro cities: 3–6 working days after dispatch
- Non-metro locations: 5–9 working days after dispatch
Delays may occur due to weather conditions, courier workload, remote area delivery, or other unforeseen logistics challenges.
ScalexStudio will not be held liable for delays once the shipment has been handed over to the courier partner.
5. Shipping Charges
Shipping charges (if applicable) are displayed at checkout before final payment.
We may offer free shipping promotions from time to time, which will be clearly indicated on the product or checkout page.
6. Tracking of Shipments
After dispatch, tracking details are sent via email or WhatsApp (if available).
Customers can use these details to track the status of their shipments directly through the courier’s official tracking portal.
7. Packaging and Handling
All products are securely packaged to ensure they reach you in perfect condition.
In the unlikely event of receiving a damaged or incorrect item, please refer to our Refund & Replacement Policy for assistance.
Customers must provide a video recording of the unboxing to claim replacements for damaged or incorrect products.
8. Undeliverable Packages
If a shipment is returned due to an incorrect address, failed delivery attempts, or customer unavailability, the customer may be required to pay additional shipping charges for re-dispatch.
Please ensure that your shipping address and contact number are accurate at the time of placing your order.
9. Ownership and Risk
Ownership of the product and risk of loss transfer to the customer once the product is handed over to the courier partner.
We are not responsible for damage or loss that occurs during transit, unless covered under a verified replacement claim.
10. Contact Information
For any delivery or shipping-related inquiries, please contact:
ScalexStudio / Dynamic Advanced Solution Engineering Labs
📧 info@scalexstudio.in
📱 +91-9056388991 (WhatsApp messages only)
📍 *13, Dee Ess Estate, Dhakoli, Old Ambala-Kalka Highway, Zirakpur, Punjab – 140603
Copyright © 2025 scaleXstudio - All Rights Reserved.
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Please Note Before Placing Your Order
All products available on our website are made to order. Each piece is carefully 3D printed, hand-processed, detailed, and painted after your order is confirmed.
Because of this hands-on process, we require 3–5 working days for order processing before dispatch. Once dispatched, the delivery time will depend on the shipping option you select at checkout.
We are not a mass-production or import-based store—every item is crafted with attention to detail to ensure the best quality for fellow scale enthusiasts.
Thank you for your patience, understanding, and support for handmade work.